Following up on my comments on Brent's post about international outsourcing, Dell recently announced that they are pulling back some of the customer support that they had directed to India. It turns out that some customers were not happy with the quality of the support they were getting.
As I've said before, some things can be done overseas, but others need to be kept local. These days it is often not because of a lack of skills issue, but rather due to language barriers, management complexity, or a variety of other reasons.
posted @ Tuesday, November 25, 2003 4:03 PM