Well today has definitely been interesting. I have been working with a co-worker who is responsible for trouble shooting customer problems. This specific customer is running our product with MSDE. We do not have dial-up access to the server, so everything is being done over the phone, plus the customer speaks Spanish, which I do not. It's hard enough explaining what to type at a cmd window to correct this problem and not knowing what they are typing cuz you can't see the screen. All that we are trying to do is recreate a user and grant sysadmin rights. I have been sending the commands to my co-worker through MS messenger who is translating them to the customer over the phone. But it just isn't working, most likely due to a typo. He is e-mailing the commands to the customer now. My poor co-worker has to deal with this kind of stuff everyday; I feel so bad for that team.