Well today has definitely been interesting.  I have been working with a co-worker who is responsible for trouble shooting customer problems.  This specific customer is running our product with MSDE.  We do not have dial-up access to the server, so everything is being done over the phone, plus the customer speaks Spanish, which I do not.  It's hard enough explaining what to type at a cmd window to correct this problem and not knowing what they are typing cuz you can't see the screen.  All that we are trying to do is recreate a user and grant sysadmin rights.  I have been sending the commands to my co-worker through MS messenger who is translating them to the customer over the phone.  But it just isn't working, most likely due to a typo.  He is e-mailing the commands to the customer now.  My poor co-worker has to deal with this kind of stuff everyday; I feel so bad for that team.